santiago
23-03-2009, 11:54
uite ca se intampla si la altii..si-a luat omul Iphone nu ca avea nevoie de aplicatiile oferite ,l-a luat ca probabil era trendy :)...fragmentul e din The independent de azi...tare si O2..sa se invete clientii cum functioneaza telefoanele..si mare dreptate au.
Foaming at roaming cost
A Pricewatch reader was in Berlin last month for a week and he brought his iPhone with him. It was, he says, automatically set to push data on to his phone, so it downloaded e-mails unbeknown to him. “This setting was the default factory setting when I bought the phone and I received no warning from O2 about roaming charges with this setting on. They charged me €4.50 per MB. I barely used my phone while away, but my data bill was bumped up by almost €60. I refused to pay this, and O2 have refused a full refund, saying that it was up to me to check the roaming charges before I left even if I wasn’t really using the phone and I only brought it with me in case of emergency.”
We got in touch with O2 and a spokesman presented a markedly different side to the story. He said that the company had “proactively” contacted our reader to advise him that his data charges for the month were unusually high as soon as staff noticed the amounts climbing. A spokesman said the company telephoned him twice and left messages to that effect and also sent him a text message saying the same thing.
The spokesman said that when they spoke to our reader, they were willing to show a degree of flexibility in connection with the charges because of the confusion. He said that the data-roaming function was automatically switched off as the default setting on the iPhone and when it is turned on by the user they should get an automated text message alerting them to the fact, although he did concede that data roaming could still be inadvertently turned on.
If nothing else, the story highlights the fact that roaming data charges remain ridiculously high – something which is not unique to the O2 network. This incident highlights how people need to be completely on top of how their phones work and how easy it is to inadvertently rack up charges.
Foaming at roaming cost
A Pricewatch reader was in Berlin last month for a week and he brought his iPhone with him. It was, he says, automatically set to push data on to his phone, so it downloaded e-mails unbeknown to him. “This setting was the default factory setting when I bought the phone and I received no warning from O2 about roaming charges with this setting on. They charged me €4.50 per MB. I barely used my phone while away, but my data bill was bumped up by almost €60. I refused to pay this, and O2 have refused a full refund, saying that it was up to me to check the roaming charges before I left even if I wasn’t really using the phone and I only brought it with me in case of emergency.”
We got in touch with O2 and a spokesman presented a markedly different side to the story. He said that the company had “proactively” contacted our reader to advise him that his data charges for the month were unusually high as soon as staff noticed the amounts climbing. A spokesman said the company telephoned him twice and left messages to that effect and also sent him a text message saying the same thing.
The spokesman said that when they spoke to our reader, they were willing to show a degree of flexibility in connection with the charges because of the confusion. He said that the data-roaming function was automatically switched off as the default setting on the iPhone and when it is turned on by the user they should get an automated text message alerting them to the fact, although he did concede that data roaming could still be inadvertently turned on.
If nothing else, the story highlights the fact that roaming data charges remain ridiculously high – something which is not unique to the O2 network. This incident highlights how people need to be completely on top of how their phones work and how easy it is to inadvertently rack up charges.