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14-05-2008, 14:39
MILLENNIUM PEOPLE RECRUITMENT
Commercial ~Hotel & Catering ~ Travel Trade
9 Prospect Road Harts Corner Dublin 9
Tel: 01-830 5383 Fax: 01-830 5385
Email: mpeople@iol.ie Web: www.irish-vacancies.com
Vacancies in Ireland – Ireland
Job Title: Technical Support Analyst Romanian Speaker
€ 405 per week immediate start
Function: To provide technical support for our client’s range of lap-top computers and
maintain databases of all problems and their resolutions.
Main Duties: Inbound Call Handling
Handle in-coming calls from client’s customers.
Track, Escalate, (as appropriate) and Resolve queries as appropriate.
Log all calls.
Provide feedback on problem status to customers.
Provide product and pricing information to customers.
Develop technical knowledge of products in order to increase resolution capability.
Display a positive company image at all times
Assist in the generation of hot-line support tools and process improvements
Enter all pertinent customer information into the database.
Update customer records as required.
Report on call activity on a regular basis.
Perform all other job-related duties as assigned.
Good communication skills
Self-starter.
Team-player
Responsible in regard to attendance and punctuality.
Third level technical qualification and/or relevant experience : 1 –2 years
Previous telephone and customer service experience is an advantage
Previous technical support experience desirable bur not essential
Ability to work flexible hours/days as client needs require.
Technical Skills Specification:
Knowledge of PC architecture and hardware including peripherals
Experience in dealing with the different releases of DOS and Windows
operating systems
Experience dealing with Audio Visual equipment desirable but not essential
Knowledge of Internet applications
Contact
Contact Tony Hegarty +353 1 8305383
email your cv to mpeopletony@iol.ie
post your cv to Millennium People Recruitment
9 Prospect Road Harts Corner Dublin 9 Ireland
Commercial ~Hotel & Catering ~ Travel Trade
9 Prospect Road Harts Corner Dublin 9
Tel: 01-830 5383 Fax: 01-830 5385
Email: mpeople@iol.ie Web: www.irish-vacancies.com
Vacancies in Ireland – Ireland
Job Title: Technical Support Analyst Romanian Speaker
€ 405 per week immediate start
Function: To provide technical support for our client’s range of lap-top computers and
maintain databases of all problems and their resolutions.
Main Duties: Inbound Call Handling
Handle in-coming calls from client’s customers.
Track, Escalate, (as appropriate) and Resolve queries as appropriate.
Log all calls.
Provide feedback on problem status to customers.
Provide product and pricing information to customers.
Develop technical knowledge of products in order to increase resolution capability.
Display a positive company image at all times
Assist in the generation of hot-line support tools and process improvements
Enter all pertinent customer information into the database.
Update customer records as required.
Report on call activity on a regular basis.
Perform all other job-related duties as assigned.
Good communication skills
Self-starter.
Team-player
Responsible in regard to attendance and punctuality.
Third level technical qualification and/or relevant experience : 1 –2 years
Previous telephone and customer service experience is an advantage
Previous technical support experience desirable bur not essential
Ability to work flexible hours/days as client needs require.
Technical Skills Specification:
Knowledge of PC architecture and hardware including peripherals
Experience in dealing with the different releases of DOS and Windows
operating systems
Experience dealing with Audio Visual equipment desirable but not essential
Knowledge of Internet applications
Contact
Contact Tony Hegarty +353 1 8305383
email your cv to mpeopletony@iol.ie
post your cv to Millennium People Recruitment
9 Prospect Road Harts Corner Dublin 9 Ireland